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Forward Mid Directory 2022

Forward Mid Directory 2022, The links above open the pages selected. we hope that you find it enjoyable and useful. If you think Forward Mid has missed something out of this directory we apologise for this please contact us so we can make sure it is included in the next directory. Please inform Forward Mid in one of these three ways:
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Medical information section logoAlzheimer Scotland

What Alzheimer Scotland can do for you?

Alzheimer Scotland represnting help

Welcome to Alzheimer Scotland’s support in Midlothian. Alzheimer Scotland want to make sure nobody faces dementia alone, through every stage of the illness. From the concerns you may have prior to diagnosis through to the advanced stages of dementia, we’re here to support you, or the person you care for, to live well with dementia.

Alzheimer Scotland would welcome the opportunity to speak with you to provide you with more detailed information on how Alzheimer Scotland can support you.

If you need to talk to someone outside office hours, our freephone, 24 hour Dementia Helpline is always there – call 0808 808 3000. Please note: if you have chosen to hide your caller ID (so that your number will not show up on the display of any telephone that you call), please dial Telephone logo 1470 before calling the Dementia Helpline. Otherwise we will be unable to receive your call.

Alzheimer Scotland dedicated, experienced and highly-trained team can give you the information, advice and support you need to live well with dementia, to make important decisions about what matters to you, and to plan for your future.

Support available from Alzheimer Scotland in Midlothian

We aim to offer a range of flexible services designed to meet people’s needs in the Midlothian area. If you are interested in any of our services, or simply need someone to talk to, contact us using the details below. You can also contact your local social work department, your GP or Community Mental Health Team.

The Blue Badge form for Risk in Traffic is the one for people with a cognitive impairment, including dementia. You need to be in receipt of Attendance Allowance also, and a “professional” needs to be a signatory; Alzheimer Scotland can support with the application. You cannot apply on line for this Blue Badge. please visit and scroll down until you find Blue Badge Cognitive Impairment form and download the form here.

Alzheimer Scotland LogoAlzheimer Scotland Office:

Alzheimer Scotland have an office at:
3 Edinburgh Road,
Midlothian, EH22 1LA.
The office is staffed Monday-Friday 9.00 am - 2.30 pm,
please call: Telephone logo 0131 654 1114

For more information, Please check our website at and search ‘Support’.

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Medical information section logoMedical Conditions websites

Acoustic Neuroma

Addison Disease

Aids & HIV

Alzheimer’s Disease

Ankylosing Spondylitis







Behcet’s Disease


Bowel Cancer

Brain and Spine Foundation

Breast Cancer


Cerebral palsy

Charcot-Marie-Tooth Disease

Chronic Fatigue Syndrome

Crohn’s Disease


Cystic Fibrosis

Deafness or Hearing Impaired

Deep Vein Thrombosis




Disabled Children





Glandular Fever



Guillain-Barré Syndrome

Hearing Impairment




Hodgkins Lymphoma

Huntington’s Disease





Irriatable Bowel Syndrome

Joint Mobility and Hypermobility

Kaposi’s Sarcoma

Kidney Dialysis or Failure

Lung Cancer

Lupus or Systemic Lupus

Lyme Disease

Marfan Syndrome


Myasthenia Gravis

Myocardial Infarction / T.I.A.

Motor Neurone Disease

Multiple Sclerosis


Oesophageal Cancer


Paget’s Disease



Restricted growth

Seasonal Affective Disorder



Scoliosis / Kyphosis

Sjogren’s Syndrome

Slipped Disc

Spina Bifida

Spinal Muscular Dystrophy


Tourette’s Syndrome

Tremors Essential

Visual Impairment

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Forward Mid Newsletter

Medical information section logoCancer Journey

Improving the Cancer Journey

If you are living in Midlothian and have been affected by cancer, Improving the Cancer Journey service is here to help you live as well as possible.

We can meet with you to discuss what matters to you and help you get the right support.

This service is for anyone affected by cancer (16 years and over) at any point on their cancer journey.

Improving the Cancer Journey can offer support with:

  • Money or housing worries
  • Work
  • Caring responsibilities
  • Physical concerns
  • Emotional Concerns

(The service works closely with Midlothian Macmillan Benefits Advice Service)

How can I access and use the service?

Anyone affected by cancer can refer themselves to the service, or you can be referred by a Health or Social Care Professional or anyone else who is supporting you.

  • 07977 307 286 or 07929 784 315

Opening times: Monday to Friday 09.00-17:00 hrs

Macmillan Cancer support, Register charity in England and wales (261017), Scotland (SC039907) and the Isle of Man (604) also operating in Norther Ireland.

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Medical information section logoMidlothian Care Support

 Getiing care supportIf you have been affected by cancer and live in Midlothian, we are here to support you.

We recognise that cancer can affect every part of your life, so we provide a person centred approach which can include access to the following:

  • Confidential space to discuss what matters most to you,
  • Physical Ability,
  • Massage Therapies,
  • Cancer specific information and access to local groups and activities,
  • Peer Support,
  • Advice on benefits and employment support.

Whatever you need, this service can support you or give you details of the organisations that can help.

Appointments are available:

  • With health & wellbeing practitioners at local GP Practices,
  • 14:00 hrs to 17:00 hrs on Thursdays at Lasswade Library,
  • 10:00 hrs to 13:00 hrs on Wednesdays at Lasswade Library.

To make an appointment phone: Telephone logo 07909 257419 or contact your local GP Practices.

Logos Transforming Cancer care, MacMillan, NHS and Midlothion Council


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Medical information section logoMS Therapy Centre Lothian

MS therapy Logo

The MS Therapy Centre Lothian is a small independent charity based in Leith which offers a range of subsidised services to people living with MS and other long-term health conditions.

The baro-chamber provides oxygen treatment which can help alleviate some of the symptoms of MS, Chronic Fatigue and Fibromyalgia and can be very effective for reducing inflammation and healing wounds or diabetic ulcers.

The Physiotherapy team at the MS Therapy Centre are very experienced neuro-physios and can help with exercise programmes, assessments, acupuncture or recommend one of the many exercise classes held each week at the Centre.

The Centre also runs adapted Yoga and Pilates classes and has a range of visiting complementary therapists offering aromatherapy, massage, reflexology, reiki, myofascial release, hypnotherapy and Thai foot massage.

MS Therapy Centre Lothian
40c Swanfield
Edinburgh EH6 5RX
Telephone logo 0131 554 5384

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Medical information section logoSAMH

SAMH Logo black text with 4 purple circlesEvery year 1 in 4 of us in Scotland will experience a mental health problem.

So it’s important to be ready to talk about mental health. Whether you are living with a mental health problem or supporting someone who is, accessing information is vital. SAMH is here to help you. Building a network of people who you can trust and share things with can help protect your mental health. A person you trust, such as a friend, family member, colleague or community leader, may be able to provide a listening ear.

If you are an employer, you have a responsibility to make sure you provide an environment that is healthy for all. And similarly, if you work in education, you want to be in the position to offer the right support to students with mental health problems.

It can be very difficult to see someone who you care about becoming distressed and unwell, but you don’t need to be an expert on mental health to offer support. Often, small everyday actions can make the biggest difference.

People will want support at different times in different ways, so ask how you can help. It might be useful to help them prepare for a doctor’s appointment. If your friend wants to get more exercise, you could do this together, or if your partner is affected by lack of sleep, you could help them get into a regular sleeping pattern.

Keep in mind that having a mental health problem is just one part of the person. People don’t want to be identified by their mental health problem, so keep talking about the things you always talked about.

SAMH is the Scottish Association for Mental Health.
Brunswick House,
51 Wilson Street,
Glasgow, G1 1UZ
Telephone logo 0141 530 1000

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Medical information section logoSight Scotland

Charity Sight Scotland has launched a new Family Wellbeing Service, including a telephone helpline, providing support to people with sight loss and their families in the Lothians.

Individuals affected by sight loss, as well as carers, friends and families with a loved one affected by sight loss at any age or stage, can call the Sight Scotland Family Support Line on Telephone logo 0800 024 8973 to access the charity’s expert advice, information and practical and emotional support.

The Family Support Line is free to call and open Monday to Friday, 10:00 hrs – 12:00 hrs and 13:00 hrs – 15:00hrs.

Following the new service’s initial launch in Edinburgh and the Lothians, the charity plans to launch its Family Wellbeing Service nationally in the coming months.

Through the Family Support Line, the Sight Scotland team can provide information and advice on a range of topics including emotional support and befriending; advice on a wide range of visual impairments; equipment, aids and home adaptations; maintaining independence; benefits and financial support; and how and where to get support in your local area.

Research by Sight Scotland had shown that visually impaired people and their families had experienced a lack of support in the early stages of a sight loss diagnosis and in helping family members cope with the impact of their loved one’s sight loss on their lives. Sight Scotland’s new Family Wellbeing Service aims to tackle this identified gap in support as the charity reaches out to even more people affected by sight loss in Scotland.

Colin Hilditch, Head of Community Services at Sight Scotland, said: “Sight loss has a huge impact on life, not only for the person with visual impairment themselves, but also for their loved ones. Our research revealed a need for more advice and emotional support for the whole family to help them cope with the impact of their loved one’s sight loss.

“We are proud to launch the new Sight Scotland Family Wellbeing Service and our new helpline to address this need for support. Our friendly team have extensive knowledge and experience to help each individual in any way sight loss is affecting them, and we hope people with sight loss and their families will reach out to us through our helpline for our expert advice and support.”

Other features of Sight Scotland’s Family Wellbeing Service include a befriending service, home visits (when Scottish Government restrictions allow) and online information and advice through Sight Scotland’s website,

For more information on the Sight Scotland Family Support Line, please visit

Sight Scotland and Sight Scotland Veterans logo

Supportline Telephone logo 0800 024 8973

Sight Scotland and Sight Scotland Veterans
Tackling vision loss together

Sight Scotland is the new name for Royal Blind,
Scottish Sight Scotland Veterans is the new name for Scottish War Blinded.

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transport information section logoBlue Badge Scheme in Midlothian

The Blue Badge Scheme provides parking concessions nationally and across Europe for people with a permanent and substantial disability, whether that person is the driver or a passenger. The holder of a Blue Badge is permitted to park in areas normally subject to restrictions and benefits those who are incapable to walk great distances.

Brand-new applicants for a Blue Badge can apply either online or by paper application form [BB 001]. If you use the printed form, you can submit the completed form [with one colour passport-style photo with your name printed on the back] along with the supporting documents and £20 fee [except for those completing Section 3 where payment is taken later] direct to the Travel Permits and Passes Team at Midlothian House.

Sample of the new Blue BadgeThe fee can be paid by cheque or postal order if sent with your completed form by post to the Travel Permits and Passes Team. The fee can be paid by cash, cheque, postal order or credit/debit card if you personally hand in the form at the counter at Buccleuch House in Dalkeith. You can apply and pay by credit card at Newbattle Library, 1 Newbattle Way, Easthouses, Dalkeith, EH22 4SX. Cheques must be made payable to “Midlothian Council”.

Online application is done via You will be able to enter personal details, answer an array of questions and arrange payment by credit/debit card. However, there is no facility to scan and store all the documents the Council needs to see, and at the conclusion of the online process, you will receive a list of items that you will need to take to the Council at either Buccleuch House, Dalkeith or Newbattle Library.

For Blue Badge Renewals [after an existing Blue Badge expires.] use the form BB 001. Please do not attempt to use the online screen for anything other than brand-new applications as this will result in delays in processing your request. Remembering to renew a Blue Badge is the badge holder’s responsibility – A reminder letter is no longer sent out by the Midlothian Travel Permits and Passes Team. However, if you have a valid email or mobile phone number we can send an email/text to remind you.

For Blue Badge replacements [for lost, stolen or damaged cards] use form BB 005. If the Blue Badge has been lost or stolen, this fact must be reported to Police Scotland. Contact a local police station or Phone Telephone logo 112. You will be required to make a statement. The Police will give you a reference number to be quoted on BB 005 form. The Blue Badge is a legal document. Should it reappear you must inform the police, do not use the rediscovered Blue Badge as it is longer valid. If your Blue Badge has been damaged it must be handed in with the BB 005 form.

If you move address, then there is a form for that too! You need a “Change of Circumstances” form [CC 001]. Use this to advise any changes in your personal details, from a change of address, to a change of name [getting married or divorced, for example]. Please use this form as soon as the circumstances change – do not wait until you need a Blue Badge renewal, for instance, before sending in the “Change of Circumstances” form. Complete and return your form. The Travel Permits and Passes Team will update records for your Blue Badge, Bus Pass and Ring & Go.


Applicants will be automatically eligible for a Blue Badge if they can produce appropriate documentation dated within the previous 12 months. Complete sections 1, 2 and 7 if any of the following apply.

  1. 1. Registered blind;
  2. 2. High Rate of Mobility Component of Disability Living Allowance [DLA];
  3. 3. Personal Independence Payment [PIP] 8, 10 or 12 points in the “Moving Around” category;
  4. 4. PIP – 12 points in the “Planning and Following Journeys” category;
  5. 5. War Pensioner’s Mobility Supplement;
  6. 6. Armed Forces and Reserve Forces Compensation Scheme Tariffs 1-8;
  7. 7. Special arrangements for those in transition from DLA to PIP.

Applicants should produce their original documents with their form if handing them in personally at Buccleuch House or Newbattle Library. Original documents will be handed back to you after being checked by staff. Arrange for a certified photocopy of the documentation if using a postal application, to be sent directly to the Travel Permits and Passes Team at Midlothian House. Original documents sent by post will not be returned.

For those with a disability in both arms who have difficulty using parking meters or pay machines, please complete sections 1, 4 and 7.

For parents or guardians of applicants under the age of three who have a specific condition as detailed in the form, please complete sections 1, 5 and 7.

Further assessment will be needed for all applicants who do not fall within one of the above categories. Please complete sections 1, 3 and 7.

Circumstances covered by Section 3 “Subject to Further Assessment” include

  • If you have a temporary mobility impairment which makes it impossible or unreasonably difficult for you to walk but which is likely to last for a period of at least 12 months;
  • If you have been supplied with a wheelchair by the NHS;
  • If your disability is substantial and means you are unable to walk or you experience considerable difficulty in walking;
  • If you cannot walk far without severe discomfort, stopping or receiving support from another person.

advert for blue badge for sale, computer with mobility impairment included, CrippenApplicants completing Section 3 may be invited to an “Independent Mobility Assessment” with a medical professional appointed by the Council. Assessments do not involve any physical examination. The applicant can take a spouse or companion with them for support.

You will receive a letter from the Travel Permits and Passes Team giving you a date, time and venue to attend the assessment. If you cannot make the appointment, please let the Travel Permits and Passes Team know as soon as possible as they may be able to offer your time slot to someone else. Assessments sessions are held each month, most Section 3 applicants are seen within four to six weeks although certain times of the year see a higher demand.

The Medical Professional will decide to accept or reject the application. You will be notified of the result by the Travel Permits and Passes Team by email, phone or letter. If your application is accepted, you will need to make arrangements to pay the £20 Blue Badge fee. If the application is rejected, you will be advised of the appeal procedure if you are unhappy with the outcome.

The Blue Badge Scheme was extended to include those with a Mental Disorder or Cognitive Impairment by the Scottish Government in 2016. Use the separate form BB003 for this Blue Badge. BB003s are available at all Midlothian libraries, main Council offices, health centres at Pathhead and Penicuik, the Midlothian Community Hospital and the Rosewell Development Trust.

Assistance in filling out the Blue Badge scheme forms can be obtained from Citizens Advice Bureau see Citizens Advice entry

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transport information section logoBuses

Tear drop imahe to show three methods of transportMidlothian is served by Borders Buses, Dial-a-Bus, East Coast Buses, LCTS, Lothian Buses, Prentice Coaches of Haddington and Stagecoach. Legislation requires all buses and coaches to be low-floor and accessible for wheelchairs by 2020.

Please check with individual bus companies for additional information when travelling by wheelchair. Normally buses can only carry one wheelchair. Some buses have 1 wheelchair space and 1 pram space, some buses share this space between them.

Borders Buses Telephone logo 01896 754 350,
East Coast Buses Telephone logo 0131 555 6363,
Lothian Buses Telephone logo 0131 555 6363,
LCTS Telephone logo 0131 663 0176,
Prentice Coaches of Haddington Telephone logo 01620 822620,
Stagecoach Telephone logo 0300 111 0001.

Community Bus Service (LCTS) Telephone logo 0131 663 0176

The Lothian Community Transport Services (LCTS) links some areas in Midlothian that are less well served by the conventional bus network to local shopping centres. The network is financially supported by Midlothian Council. Wheelchair users must pre-book the service in advance by calling LCTS Telephone logo 0131-663 0176. Routes that operate on a Monday, call before 17:00 hrs on the preceding Friday. Routes that operate on a Thursday, call before 17:00 hrs on the preceding Tuesday. The network does not operate on Easter Monday, or from 24 December to 2 January inclusive or 3 & 4 January if public holidays Monday or Thursday.


  • R4 Dalkeith High Street > Dalkeith Morrisons > Eskbank Lasswade Road > Lasswade > Loanhead Mavisbank > Loanhead Burghlee Crescent > Loanhead Dalum Loan > Loanhead Library > Straiton Retail Park > Sainsbury’s Straiton > ASDA Straiton.
  • R5 ASDA Straiton > Loanhead Hunter Avenue > Lasswade > Bonnyrigg High Street > Carrington > Temple > Gorebridge > Newtonloan Toll > Bonnyrigg High Street > Lasswade > Loanhead Hunter Avenue > Straiton Retail Park > ASDA Straiton > Sainsbury’s Straiton.


  • R1 Dalkeith High Street > Dalkeith Morrisons > Eskbank Tesco > Carrington > Temple > Gorebridge Centre > Newtonloan Toll > Bonnyrigg Co-op > Eskbank Tesco > Dalkeith Morrisons > Dalkeith High Street.
  • R2 Dalkeith High Street > Dalkeith Morrisons > Lothianbridge > Newtongrange > Gowkshill > Upper Gorebridge > Newbyres Village > Newtonloan Toll > Bonnyrigg Co-op > Eskbank Tesco > Dalkeith Morrisons > Dalkeith High Street.
  • R3 Dalkeith > Dalkeith Morrisons > Eskbank Lasswade Road > Danderhall > Newton Village > Millerhill > Old Craighall > Asda, The Jewel.

Dial-A-Bus(DAB) Telephone logo 0131 447 1718 Operated by HcL

Transport for people with mobility challenges.

All DAB routes in Midlothian are supported by Midlothian Council. All Dial-a-Bus transport is wheelchair accessible. Each journey has a cost attached. Routes going to Straiton stop at Straiton Retail Park, Sainsbury’s and Asda, also routes going to Gilmerton stop at Lidl, Morrisons and Aldi, but you can only disembark at one.

You need to be registered with HcL to use this service.

Complete a paper application leaflet available at Libriaies and send it to the HcL office at Bilston Glen, call Telephone logo 0131 447 9949, or register on line at

How Does it Work?

To book a place by telephoning your local office, Monday to Friday. The bus will pick you up at your door (if necessary the driver will escort you to the bus) and will set you down at the shopping location. You will have between 1 to 2 hours at the shopping centre and then return home. The driver will take you and your shopping to your door if you need help.

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transport information section logoNational Entitlement Card

Look of the National Entitlement CardThe national entitlement card gives those aged 60+ and disabled people free bus travel throughout Scotland. Application forms are available at all Midlothian libraries – completed forms including a colour passport-style photo must be taken by the applicant to any Midlothian library for processing. The verification system requires the librarian to confirm that the photo submitted is a true likeness of the applicant – if the application form is handed in by anyone other than the applicant, it will be rejected.

Logo C used on cardYour bus pass is printed in Hull, England and sent direct to your home address.
On the front of the card will be your name and card number, your photo, the oak leaf logo of Midlothian Council and the expiry date. This card is not transferable and can only be used by the card holder.
Various symbols appear on the lower right side of the card.
All cards show a large orange “C” symbol.
Plus 1 logo A “+1” symbol tells the driver that you are entitled to have a companion travel free with you on your bus journey.
Eye symbol on card The “eye symbol” indicates that the holder is blind or partially sighted and is entitled to the free train travel concessions of the Scottish Blind Scheme in addition to free bus travel.

Local buses that accept this card are: Borders Buses, East Coast Buses, Lothian Buses, LCTS, Prentice Coaches of Haddington and Stagecoach. Over 95% of buses are adapted for wheelchair Carriage, most buses can carry only one wheelchair, not all bus stops are suitable for wheelchair users, it would be advisable to phone before travelling to avoid disappointment.

City link Telephone logo 0871 266 33 33

Megabus Telephone logo 0900 1600 900

National Express Telephone logo 08717 818178

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transport information section logoThe Thistle Assistance Card and App

How Thistle Assistance works

Thistle Card LogoWe all welcome a little extra assistance now and again, particularly when travelling alone. Thistle Assistance is an initiative to help you feel safer and more comfortable when using public transport.

You may prefer more time to get to your seat. You may like your driver to speak more slowly and clearly. Thistle Assistance’s card and app let transport staff know in an easy and subtle way what extra support you’d like.

Where you can use it

The Thistle Assistance card and app are recognised by many public transport operators across Scotland, from buses and trains to planes and ferries. Simply show your personalised card or app to their staff and they will understand what additional assistance you require. Older style cards are still accepted.

Card and app benefits

The Thistle Assistance card and app are free to use for anyone who requires it. Use the card for one journey or purpose, or use it every day: it’s adaptable and reusable.

The card and app symbols and instructions encompass a range of disabilities and impairments. They are equally useful during pregnancy, or if you have temporary mobility issues, when some extra thought and care are appreciated.

Available in Midlothian free from :

  • Apps at
  • All Midlothian libraries
  • Midlothian Council offices – Fairfield and Midlothian Houses
  • Rosewell Development Trust,
  • Sheriffhall Park and Ride terminal,
  • Midlothian Community Hospital,
  • Health Centres at Pathhead and Penicuik,
  • Midlothian Voluntary Action, 4-6 White Hart St, Dalkeith.

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transport information section logoMotability

How the Scheme works

Motability LogoThe Motability Scheme enables anyone in receipt of a higher rate mobility allowance (such as the Enhanced Rate of the Mobility Component of Personal Independence Payment or the Higher Rate Mobility Component of Disability Living Allowance) to use their mobility allowance to lease a car, scooter, powered wheelchair or Wheelchair Accessible Vehicle. The Scheme provides flexible and hassle-free access to a brand-new, reliable vehicle of your choice – giving you greater freedom, every day.

How it works

You simply exchange all, or part of your mobility allowance to lease the vehicle of your choice. You choose the vehicle you want at a price that works for you, and payments are deducted from your higher rate mobility allowance every four weeks, then paid directly to Motability by the Department for Work and Pensions (DWP).

Motability standard lease is over three years or five years if you are leasing a Wheelchair Accessible Vehicle and we take care of running costs such as insurance for up to three named drivers (this doesn’t have to be you), servicing, maintenance, breakdown cover and tyre and windscreen repair and replacement. All you need to do is add fuel and go.


There are various makes, models and types of cars available to lease through the Motability Scheme, from fuel efficient smaller vehicles to roomy estates. Motability know that choosing a car is a big decision therefore Motability are here to help you choose the right car for your needs and budget, Motability have highlighted some of the most important considerations when leasing a car through the Motability Scheme.

Wheelchair Accessible Vehicles

Choosing a Wheelchair Accessible Vehicle (WAV) is a big decision to make, and Motability want to help you find a vehicle that will meet your needs now and in the future.

Scooters and powered wheelchairs

Most scooters and powered wheelchairs cost less to lease per week than your mobility allowance, so the remainder of your allowance continues to be paid directly to you. The cost of your lease includes what Motability call our worry-free package. With over 400 products to choose from Motability want to help you make the right choice.

General Enquires Telephone logo 0300 456 4566.

Government crown logomore information or to find a specific telephone number please visit

A toolkit on Personal Independence Payment of can be found at

In order to be entitled to PIP, claimants have to satisfy a qualifying period of three months and a prospective test of nine months. These two conditions are referred to as the ‘required period condition’ and help establish that the health condition or disability is likely to be long-term.

Forward MID has purchased a booklet called The Disability Rights Handbook, in which information on rights are given as well as an overview of the new Personal Independence Payment. The booklet is available from MVA, 4-6 White Hart Street, Dalkeith.

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transport information section logoTaxis and Private Hire Cars

collage of Taxi imagesAll Public Hire vehicles must be accessible, under Civic Government (Scotland) Act 1982. The Scottish Government have delegated local councils to deem what is accessible. Private Hire Cars are exempt. The difference between a Taxi and Private Hire cars, Taxi can be hailed in the street, Private hire cars must be phoned in advance. All Taxis and Private Hire will have a plate mounted on the vehicle with a number on it, a Taxi plate is red and white and Private hire smaller and yellow, red and white.

When ordering a taxi or Private Hire Car please make the company aware of any special requirements you need for the journey. The size or type of vehicle must be agreed before vehicles are dispatched.

If you are a wheelchair user and your wheelchair exceeds 700mm wide (27 inches wide) and 1200mm long (47 inches long) or has an extended headrest please check with the taxi company to ensure you and your wheelchair can be carried. Some taxi Companies in Midlothian specialise in transporting larger wheelchairs. Chauffeur Drive is one.

Dial-A-Ride [DAR] Operated by HcL

Dial-A-Ride provides a seven-days per week door-to-door transport service for people with limited mobility who cannot manage to travel by standard buses. DAR can also help those who have limited access to public and/or private transport. The DAR service is provided by HcL and is financially supported by Midlothian Council. To register to use the service, collect an application form from any Midlothian library, post the completed form to the office at HcL, 24/3A Dryden Road, Loanhead EH20 9HX, Telephone logo 0131 447 9949 or visit the DAR website at Once registered with HcL, you can call the DAR office at Bilston Glen Telephone logo 0131 447 9949 to make your first booking. You can make no more than one advanced booking (for the day after tomorrow or beyond). You can try for as many bookings as you wish for trips on the same day or the following day. However, your late bookings will only be accepted if there are suitable gaps in the DAR schedule to take on more journeys.

The DAR vehicles are specially adapted to carry combinations of wheelchair users and other passengers safely and comfortably. DAR drivers are trained to provide assistance where necessary - do not be afraid to ask.

The price is set for the first mile and increases per mile thereafter. Prices are subject to periodic change. There is a special offer for first-time users – a £5 discount off your first DAR trip. Remember to ask about this when making your first booking.

There are additional charges per passenger when accompanying a full-fare paying passenger on the same journey. One genuine escort may travel free. Additional charges may be added if the DAR vehicle is asked to wait longer than anticipated when the booking was first made. There is no reduction for children travelling - standard fares apply.

Special tariffs will apply if the destination is outwith the Lothians, contact the Bilston Glen Office Telephone logo 0131 447 9949 or specify your needs by Email to ask for a quote to travel outwith the local area.

A cancellation fee may be applied if bookings are cancelled without due notice. Check with HcL when booking.

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