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Patient Information Centre

The Patient Information Centre is open (9 am - 5 pm weekdays) to patients, relatives, carers, the public and staff, and is free of charge.

It has come about as a direct result of the feedback patient information centre have obtained from thousands of patients in our surveys. They continue to tell us that they would like more and better information.

Central to our efforts to give people better information is SMILE which stands for System for Managing Information in Lothian and Edinburgh. This is a computer-based system of information. Staff in Lothian came up with the idea while trying to work out how to solve the information and communication problems which patients told us they faced every day. Information in SMILE can be in words, photos or videos, and is about exactly what happens to patients being treated in hospitals in Lothian. Not all departments have their information on the system yet but many do so please ask staff to tell you more. Information can be printed on request from SMILE. Patient information centre can also direct you to other helpful website's and explain how they work, if you are someone who uses a computer.

Information is in the form of leaflets and books. These contain reference copies of all the information used by clinics and wards in the Royal. Patient information centre are happy to provide copies of any of these for people to take away or patient information centre can send information out by post. Please ask Also, if you aren’t sure where to find what you’re looking for, please ask a member of staff because the patient information centre have each piece of information on a list under different headings which the staff at patient information centre can easily search. If you want information on a topic that the patient information centre don’t appear to have covered please let us know and we will do our best to find it for you.

The Centre is staffed by NHS employees and trained volunteers. It is still being developed

contact details
Patient information Centre
Royal Infirmary of Edinburgh
Tel: Telephone logo 0131 242 7660
Email: email symbol patientinfo@luht.scot.nhs.uk

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