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Emergency services

Scottish Ambulance Service Patient Transport

Scottish Ambulance service  LogoScottish Ambulance Service Patient Transport Service is a core function that takes patients to and from their pre-arranged hospital appointments, or for their admission and discharge to hospital.

We usually pick up patients from their home and take them to and from their hospital appointment.

A hospital or clinic appointment does not mean that you qualify for ambulance transport. Patients are eligible for this service based upon medical need for transport or assistance.

Transport types

The service operates with a wide range of different vehicles appropriate to the different types of patient we serve.

Bookings/cancellations.

Scottish Ambulance service really need to know if you no longer need ambulance transport, or if your mobility improves, so that the right type of ambulance is sent to you.

Do I qualify?

A hospital or clinic appointment does not mean that you qualify for ambulance transport.

Ambulance transport is available for patients who:

  • Require assistance from skilled ambulance staff
  • Have a medical condition that would prevent them from travelling to hospital by any other means
  • Have a medical condition that might put them at risk from harm if they were to travel independently
  • Have mobility difficulties that require the assistance of ambulance care staff
  • Are attending hospital for treatment that might have side effects and require ambulance care on the return journey

Why do I need to qualify?

Patients who are allocated transport unnecessarily may be preventing a patient with a genuine medical reason from getting to hospital.

Can a relative come with me?

Unfortunately, space on ambulance transport is very limited. This means that you can’t take an escort with you unless you have a medical need that would require treatment during your ambulance journey. Two examples of this are children and sight impaired patients.

We really need to know if you no longer need ambulance transport. If you have transport booked you can cancel it by phoning Telephone logo 0800 389 1333. This is a free 24 hour answering service. Please leave your name, which clinic or ward and hospital, date and time of appointment.

Scottish Fire and Rescue Service

Home Fire Safety Visit, as part of our commitment to building a safer Scotland we offer everyone in Scotland a free home fire safety visit. We can also fit smoke alarms free of charge if your home requires them.

Scottish Fire and Rescue logo It’s so easy to arrange! You can get in touch via the following options:

  • Complete our online form at www.firescotland.gov.uk/your-safety/hfsv-form.aspx
  • Call Telephone logo 0800 0731 999
  • Call your local fire station
  • Text “Fire” to 80800 from your mobile phone.

Having a disability makes it difficult to check alarms about the house. You will need to have more than one planned escape route in the event of a fire.

Remember:

Escape Plan   Plan your escape route now. Practice with your family

Fire bell   If a fire starts, shout to warn everyone in the house.

Get out quickly  Get out quickly. Don’t stop for valuables.

Escape under Smoke   Keep low down. Air is cleaner and cooler nearer the floor

Do not look for the fire   Don’t look for the fire – keep doors closed

Refuge room to wait for help   If you can’t escape, get everyone in a safe room

Never exit by using a window   Never jump out of a window – if you can, lower yourself onto cushions. But only ever attempt this as a last resort

Stay outside   When you’re out, STAY OUT

Once out dial 999   Phone the Fire and Rescue Service. Dial Telephone logo 999


Police Scotland

Telephone logo999 Emergency Number

Police Scotland LogoIn an emergency you should always dial Telephone logo 999 if:

  • There is a risk of personal injury or loss of life
  • A crime is in progress
  • Someone suspected of a crime is nearby

Deaf, deafened, hard of hearing or speech-impaired callers using a Textphone (minicom) should dial BSL Text Relay Logo 18000 in an emergency.

Alternatively, if you are deaf, hard of hearing and speech-impaired, you can register with emergency SMS text service. The emergency SMS service lets people in the UK send an SMS text message to the UK Telephone logo 999 service where it will be passed to the police, ambulance, fire rescue or coastguard.


101 Non-Emergency Number

For non-emergencies and general enquiries, Telephone logo 101 is the number you call if you need to contact the police. Using Telephone logo 101 for situations that do not require an immediate police response helps keep Telephone logo 999 available for when there is an emergency.

Calls to Telephone logo 101 from landlines and mobiles cost 15 pence per call, no matter what time of day you call or how long your call lasts.

Calls to Police Scotland may be recorded for training and service improvement purposes.

UK calls outwith Scotland

UK callers residing outside of Scotland should call Telephone logo 01786 289 070 to contact Police Scotland

International Contact

International callers should call Telephone logo +44 1786 289 070 to contact Police Scotland


Email local community police on:

Write to us:

PO Box 2460
Dalmarnock
Glasgow
G40 9BA
www.scotland.police.uk/

Deaf/Hard of Hearing callers

Deaf, deafened, hard of hearing or speech-impaired callers can contact us via TextRelay on BSL Text Relay Logo 1 800 1 101.

Minicom Service

Deaf, deafened, hard of hearing or speech-impaired callers can contact us via TextRelay on BSL Text Relay Logo 1 800 1 101.

Crimestoppers

You can phone Crimestoppers to pass on information about crime anonymously, call Telephone logo 0800 555 111.

Hate Crime & Third Party Reporting

Did you know that Hate Crime is any criminal offence committed against an individual or property that is motivated by a person’s hatred of someone because of his or her actual or perceived race, religion, transgender identity, sexual orientation or disability?

Hate Crime is wrong, it is against the law, and everyone has the right to live safely and without fear. No two individuals are ever the same - embrace individuality and help put an end to Hate crime by reporting it.

You can report a Hate Crime as follows:
  • By Telephone Telephone logo 999 (emergency) Telephone logo 101 (non-emergency)
  • In person at any Police station
  • Online – please visit the Police Scotland website

Third party reporting

In some cases victims/witnesses of Hate Crime do not feel comfortable reporting the matter directly to the Police and may be more comfortable reporting it to someone they are familiar with.

To ensure all victims/witnesses are able to report Hate Crimes, Police Scotland works in partnership with a wide variety of partners who perform the role of 3rd Party Reporting Centres. Staff within 3rd Party Reporting Centres have been trained to assist a victim or witness in submitting a report to the police and can make such a report on the victim/witnesses behalf.

Examples of 3rd Party Reporting Centres participating in the scheme range from Housing Associations to Victim Support offices and Voluntary Groups.

Third Party Reporting Centres can be found online on the Police Scotland website or ask any police officer for details.

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