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Emergency services

Scottish Ambulance Service Patient Transport

Scottish Ambulance service  LogoScottish Ambulance Service Patient Transport Service is a core function that takes patients to and from their pre-arranged hospital appointments, or for their admission and discharge to hospital.

We usually pick up patients from their home and take them to and from their hospital appointment.

A hospital or clinic appointment does not mean that you qualify for ambulance transport. Patients are eligible for this service based upon medical need for transport or assistance.

Transport types

The service operates with a wide range of different vehicles appropriate to the different types of patient we serve.


Scottish Ambulance service really need to know if you no longer need ambulance transport, or if your mobility improves, so that the right type of ambulance is sent to you.

Do I qualify?

A hospital or clinic appointment does not mean that you qualify for ambulance transport.

Ambulance transport is available for patients who:

  • Require assistance from skilled ambulance staff
  • Have a medical condition that would prevent them from travelling to hospital by any other means
  • Have a medical condition that might put them at risk from harm if they were to travel independently
  • Have mobility difficulties that require the assistance of ambulance care staff
  • Are attending hospital for treatment that might have side effects and require ambulance care on the return journey

Why do I need to qualify?

Patients who are allocated transport unnecessarily may be preventing a patient with a genuine medical reason from getting to hospital.

Can a relative come with me?

Unfortunately, space on ambulance transport is very limited. This means that you can’t take an escort with you unless you have a medical need that would require treatment during your ambulance journey. Two examples of this are children and sight impaired patients.

We really need to know if you no longer need ambulance transport. If you have transport booked you can cancel it by phoning Telephone logo 0800 389 1333. This is a free 24 hour answering service. Please leave your name, which clinic or ward and hospital, date and time of appointment.

Scottish Fire and Rescue Service

Home Fire Safety Visit, as part of our commitment to building a safer Scotland we offer everyone in Scotland a free home fire safety visit. We can also fit smoke alarms free of charge if your home requires them.

Scottish Fire and Rescue logo It’s so easy to arrange! You can get in touch via the following options:

  • Complete our online form at www.firescotland.gov.uk/your-safety/hfsv-form.aspx
  • Call Telephone logo 0800 0731 999
  • Call your local fire station
  • Text “Fire” to 80800 from your mobile phone.

Having a disability makes it difficult to check alarms about the house. You will need to have more than one planned escape route in the event of a fire.


Escape Plan   Plan your escape route now. Practice with your family

Fire bell   If a fire starts, shout to warn everyone in the house.

Get out quickly  Get out quickly. Don’t stop for valuables.

Escape under Smoke   Keep low down. Air is cleaner and cooler nearer the floor

Do not look for the fire   Don’t look for the fire – keep doors closed

Refuge room to wait for help   If you can’t escape, get everyone in a safe room

Never exit by using a window   Never jump out of a window – if you can, lower yourself onto cushions. But only ever attempt this as a last resort

Stay outside   When you’re out, STAY OUT

Once out dial 999   Phone the Fire and Rescue Service. Dial Telephone logo 999

Police Scotland

Telephone logo999 Emergency Number

Police Scotland LogoIn an emergency you should always dial Telephone logo 999 if:

  • There is a risk of personal injury or loss of life
  • A crime is in progress
  • Someone suspected of a crime is nearby
  • Deaf, deafened, hard of hearing or speech-impaired callers using a Textphone (minicom) should dial 18000 in an emergency.

Alternatively, if you are deaf, hard of hearing and speech-impaired, you can register with emergency SMS text service. The emergencySMS service lets people in the UK send an SMS text message to the UK Telephone logo 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

101 Non-Emergency Number

For all non-emergencies and general enquiries, Telephone logo101 is the number you call if you need to contact your local police. You can call Telephone logo 101 to report a crime that has already happened, seek crime prevention advice or make us aware of any policing issues in your local area.

Using 101 for situations that do not require an immediate police response helps keep Telephone logo 999 available for when there is an emergency.

Deaf, deafened, hard of hearing or speech-impaired callers can contact us via TextRelay on 1 800 1 101.

Calls to Telephone logo 101 from landlines and mobiles cost 15 pence per call, no matter what time of day you call or how long your call lasts.

Calls to Police Scotland may be recorded for training and service improvement purposes.

Telephone Crimestoppers on Telephone logo 101

Dalkeith Police Station
Divisional Headquarters, Newbattle Road, Dalkeith, EH22 3AX.
Tel. Telephone logo 101

Bonnyrigg Police Station
121 Dobbies Road ,Bonnyrigg, EH19 2AU.
Tel. Telephone logo 101

Gorebridge Police Station
35 Hunterfield Road, Gorebridge EH23 4TP.
Tel. Telephone logo 101

Loanhead Police Station
18 Church Street, Loanhead, EH20 9AB.
Tel. Telephone logo 101

Newbattle Police Station
15-17 Morris Road, Newtongrange, EH22 4ST.
Tel. Telephone logo 101

Penicuik Police Station
25-27 Bog Road, Penicuik, EH26 9BY.
Tel. Telephone logo 101

All Police Stations in MidLothian are wheelchair accessible.

A message from Scottish Police

Definition - Crime motivated by malice or ill will towards a social group by:

  • Race.
  • Sexual orientation.
  • Religion/faith.
  • Disability.
  • Transgender/gender identity (Offences (Aggravated by Prejudice) Act 2010).

Hate crimes are abhorrent and target marginalised and vulnerable members of our communities with devastating effect on both victims and their families.

Police Scotland is committed to making it as easy as possible for victims to report hate crime.

We have identified hate crime as a high priority under the classification of violence, disorder and anti-social behaviour and continue to place a high priority on such crime, with the aim of:

  • Increasing the confidence of victims to report hate crimes/incidents.
  • Adopting a multi-agency response to dealing with hate crime.
  • Increasing action against perpetrators through intelligence led pro-active policing and robust enforcement.
  • We continually review incidents and crimes to identify current and new trends, and target our resources accordingly.
  • A hate incident is any incident that is not a criminal offence, but something which is perceived by the victim or any other person to be motivated by hate or prejudice.

If you or someone you know is the victim of hate crime, we have various ways that you can report it. Call us on 101, visit your nearest police office or use our online form at www.scotland.police.uk/hate-crime/

You don’t have to be physically attacked or injured to be a victim of hate crime. Hate crime can include:-

  • Having insulted graffiti sprayed on your house or car.
  • Having someone say hurtful things to you day after day.
  • People making you feel scared, intimidated or distressed.
  • People swearing at you or making abusive remark.

For more information about Police Scotland you can write to

Police Scotland Headquarters
PO Box 21184
FK10 9DE

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